Icsolutions number. ICSolutions offers service to all call recipients and community members through our toll-free Customer Care Hotline: (888) 506-8407. If you blocked a number in error, please contact ICS Customer Service via phone or email at 888. Note: ICSolutions® is the only service provider for individual in custody phone services used at IDOC. No monthly spending limits. Phone Number Validation Beginning Monday, October 17, 2022, friends and family members will no longer be able to receive your phone calls until they have set up an account with ICSolutions and completed phone number validation. A visitor must define the inmate (s) with whom they wish to conduct visits and must also define their relationship to the inmate. Callers can also choose our automated payment system for fast service when completing Feel free to contact us with any questions you may have. 8407 or Customer@icsolutions. Delivering unparalleled customer service is our top priority! To reach our 24 Hour Technical Support Center- System and Telephone Repair Call Toll Free: (866) 228-4031 or Email: ICSsupport@ICSolutions. Phone calls from ICSolutions can sometimes be flagged as robo calls and therefore inadvertently blocked by some carriers. com For Sales and Marketing, please contact us by phone or email. 8407 Email: Contact Form Mailing Address: ICSolutions Customer Service 2200 Danbury Street San Antonio, TX 78217 If you need assistance logging into your account, please click here to retrieve your username or reset your ICSolutions provides services for friends and family to connect with incarcerated loved ones, including visitation scheduling and account management. Click here for Public Relations & Media Click here to see Career Contact Us Feel free to contact us with any questions you may have. Live, U. Do you have a question about using our product, The Visitor? Call 888-646-9437 Monday - Friday 8:00am - 7:00pm cst Saturday & Sunday 8:00am - 5:00pm cst Closed Holidays Jun 10, 2025 · Provided through ICS Corrections' billing agent ICSolutions, Prepaid Collect allows you to receive individuals in custody calls to your specific phone number. When purchasing prepaid phone services through a mail-in purchase, please be sure to include with your payment, your name, address and the designated telephone number you wish to receive calls from. Please Note: Prepaid phone services expire 6 months from the date of your last purchase to the account, unless otherwise required by state law. You can purchase prepaid phone services for the inmate's Debit Telephone Account in three different ways: online, phone or ICSolutionsTo receive support via e-mail, please complete the following form: Registering for visitation All visitors are required to have an ICSolutions® account and register for visitation. Registrations submitted for a 'privileged' relationship must be approved by the facility's Site Administrator prior to being able to schedule . com to request the number be unblocked. 8407 Email: Click here for the email contact form. 506. If you think this is happening, you can resolve the issue by simply adding the ICSolutions phone number associated with the facility to your contacts on your cell phone. Call Toll Free: (866) 228-4040 to speak with one of our sales Would you like a convenient way to purchase prepaid phone services for your incarcerated friend or loved one? Setting up a free Debit Telephone Account is a quick, easy and convenient way to allow your loved one to call ANY phone number that is not blocked by the facility. You can also contact ICS to block individual in custody calls. Contact Us! Before calling for support, please be sure to complete all previous steps in Step 1 - How to Register a New Video Visit Account and Step 2 - How to Schedule a Visit. -based Customer Care Representatives are available 24 hours a day, 365 days a year to assist with their questions, billing issues, payments and prepaid account setup. We're available every day, 24 hours a day! Phone: 888. Mailing Address: ICSolutions Customer Service 2200 Danbury Street San Antonio, TX 78217 If you need assistance logging into your account, please click here to retrieve your username or reset your password. Customer Care: 888. S. fosmve rvi hkxr phkv ikxw txrm qqwc mup mmbt qgotdc